Ask Dr. Mason | Behavior change
Why does knowing what to do rarely make behavior change easy?
Selected by Dr. Mason
Information answers “what should I do?” Behavior change also requires us to ask whether the action feels relevant, possible, chosen, supported, repeatable, and realistic within the person’s environment.
By Christine Mason, PhD, DBSM. Published October 20, 2026. Last reviewed October 20, 2026.
People are often told what to do as if information were the missing ingredient.
Sometimes it is. More often, a person already knows the recommendation and is struggling with something else:
- They are not convinced the change will matter
- The benefits feel distant
- The immediate cost feels too high
- The plan conflicts with work, caregiving, symptoms, or relationships
- They do not feel confident performing the behavior
- The environment repeatedly disrupts it
- The goal feels imposed rather than chosen
- They have not yet developed the necessary skill
- The plan works only under ideal conditions
- Early attempts did not produce the expected result
This is why behavior should not be treated as a character test.
A useful intervention looks more closely at the mechanism limiting progress. Depending on the situation, the next step may be to:
- Increase relevance
- Explore ambivalence
- Offer meaningful choices
- Connect the behavior to a personally important outcome
- Make the first step smaller
- Build the missing skill
- Change the environment
- Add support or feedback
- Prepare for predictable disruptions
- Reconsider a plan that does not fit real life
Motivation is also not simply present or absent. A person may feel pressured, conflicted, personally invested, or deeply connected to the reason for change. Those forms of motivation do not function in the same way.
The question is not only, “How do we make someone comply?” It is, “What would make this behavior understandable, possible, repeatable, and meaningful enough to continue?”
Theory helps us ask better questions. The intervention still has to work in the person’s actual life.
What to do next
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Related resources
References
- Deci EL, Ryan RM. The “what” and “why” of goal pursuits: human needs and the self-determination of behavior. View source (opens in a new tab)
- Michie S, van Stralen MM, West R. The Behaviour Change Wheel: a new method for characterising and designing behaviour change interventions. View source (opens in a new tab)
Author: Christine Mason, PhD, DBSM. Clinically reviewed October 20, 2026.
This answer is provided for general education. It does not diagnose or treat a health condition, provide individualized medical advice, or establish a professional relationship. Seek appropriate professional care for persistent, concerning, or urgent symptoms.
